Standard Policy

Snack Attack Candy and Treat Shop does NOT accept returns of any edible products. To protect our customers’ health and safety, Snack Attack Candy and Treat Shop only accepts returns of non-edible items that have not been worn or used (apparel, accessories, etc.). 

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Of course, if we make any mistakes with your order, we will take full responsibility – just make sure that you contact us via email, at info@snackattacktreatshop.com, within 5 business days of receiving your order, as we cannot approve any requests for refunds/reships after such time.

Damaged Products

Snack Attack Candy and Treat Shop cannot take responsibility for products damaged in transit due to extremes in temperature, nor will we replace said product before reviewing the delivery circumstances involved.

If a product is received in unusable condition, for reasons other than extremes of temperature, a claim must be submitted within five (5) days after physical receipt of merchandise as determined by shipping tracking.  If a claim is submitted after the stated time period, we will not be able to issue credit nor refund product.  

All return/refund requests must be made via email within 5 business days of receipt of your order (determined by shipment tracking) AND must be approved by customer service in advance. Refunds for returns exclude shipping costs, and the customer is responsible for shipping the products back to us in their original condition at their expense.  Emails requesting return/refund may be sent to info@snackattacktreatshop.com.

Shipping Delays

Snack Attack Candy and Treat Shop is not responsible and cannot provide refunds for shipping delays outside our control including "Acts of God," such as inclement weather, natural disasters, holiday, accidents, and third-party carrier delays.

Restocking Fees

A 10% restocking fee and the shipping charges to and from our warehouse will be applied to candy received back at our warehouse due to undeliverable addresses or customer refusal of packages. 

Please Note

Since food products cannot be returned, and we do not refund for melting, please take care when placing an order and keep in mind the following:

• Taste: Manufacturers sometimes change their recipes, and your taste buds change too.

• Color: Colors may vary and also look different from one computer monitor to the next.

• Brand Variance: Different brands of candy like gummies, taffies, caramels, etc. vary in consistency, texture, firmness, etc. So, the same types of candies made by different brands will not always taste the same (e.g., European-brand gummies tend to be harder than American-brand gummies).

• Heat: If it is warm in your area, try to avoid from heat-sensitive items as we do not refund for melting! And always make sure someone is around to receive the package.

• Ordering Mistakes: Double check your online order and address before hitting that submit button.